2-10 Warranty

WARRANTY SUBMISSION INFORMATION

We have partnered with 2-10 Home Buyers Warranty to facilitate 1-Year Workmanship warranty submissions and service. Front Line Warranty Service, through 2-10, will be your dedicated team for all warranty-related service requests and questions.

To submit your 1-Year Report follow the link to the 2-10 Front Line portal and create an online profile:
https://secure.2-10.com/homeowner/

To access the Acme Homes 2-10 Warranty Standards booklet:
https://acmehomeswa.com/DOWNLOADS/2-10-warranty.pdf

FOR IMMEDIATE SERVICE PHONE THE WARRANTY DEPARTMENT

Contact Joe Heudorf
Email: acmewarranty@gmail.com
Phone: 425-261-9132

FRONT LINE / EMERGENCY SERVICE*

If you experience an emergency warranty-related situation such as no hot water, total loss of electricity or complete lack of heating or cooling, please notify the Front Line Warranty Service team by phone or email. Then, reach out directly to the appropriate contractor.
1.800.811.8787
FLWS@2-10.com

For Contractors Emergency Service

Plumbing: Advanced Plumbing and Heating
Service@advancedplumbingheating.net
425-348-5100

Electrical: Meridian Center Electric
Mtvproductions@mcelectic.com
360-419-0580

HVAC: Finish Line
Travis@finishlineheating.com
425-280-8444

*An emergency means a substantial risk of serious physical damage to the Home or a substantial risk of serious bodily injury to its occupants if a Defect or Structural Defect is not immediately repaired. Except for authorized emergency repairs, do not repair or attempt to repair a claimed Defect or Structural Defect before the Builder/Seller and the Warranty Insurer have had an opportunity to inspect the Defect or Structural Defect. Any attempt to repair a claimed Defect or Structural Defect, other than an authorized emergency repair, will make it impossible to assess whether the Defect or Structural Defect was covered by this warranty, whether the repair was correct, cost-effective, necessary, and effective, or whether the problem could be resolved in another way. Unless an emergency Defect or Structural Defect repair is authorized, the Builder/Seller and/or the 2-10 HBW Warranty Insurer will have no responsibility to reimburse any costs due to repair, replacement, and expenses, including engineering and attorney’s fees.